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Free material for people building capability.

Blog posts, podcast episodes, a prompt library, and policy templates. Everything here is free and written for operators, not engineers.

06Latest from the blog

Recent posts.

  1. Automation 8 min read

    How to Measure the ROI of an Automation (the Ledger We Use)

    Most automation ROI claims are guesses. Here is the four-step method we use on every engagement: baseline, build, log, report, with a worked example and the ledger format.

    September 7, 2026

  2. Automation 7 min read

    What a Business Process Automation Scoping Sprint Covers

    Two to four weeks, a fixed fee, and a written scope with a number in it. What happens in a business process automation scoping sprint, what you walk away with, and when to stop.

    September 7, 2026

  3. IT & Governance 8 min read

    AI Acceptable Use Policy Template: What to Put in Each Section

    A one-page AI acceptable use policy beats a forty-page one nobody reads. Section by section, what to write, with examples for a thirty-person company, and where to get the template.

    September 7, 2026

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Prefer email? erik@civic-dialog.com